Returns policy (customer-friendly version)

Welcome to Nearly New Sofa Co.! Returns Made Simple

We sincerely hope you love every purchase from Nearly New Sofa Co. However, if you wish to return an item, we've got you covered! You can do so within 14 days of receiving your order, either following your statutory rights or our easy Returns Policy.

How to Return an Item: Easy as 1-2-3

As an alternative to statutory options, here's how you can return items purchased from us:

  • Return within 14 days of receiving the item.
  • Ensure items are in the same condition, with tags attached.
  • Small and medium items should be securely wrapped, and large items (like sofas, wardrobes, or tables) don't need wrapping, but we'd appreciate it if you do!

To Start the Returns Process: Let Us Know Quickly!

We appreciate it if you can let us know within 2 days of receiving your item that you'd like to return it. Just shoot us an email at Include your name, order ID, and details of the item(s) you'd like to return.

Entitlement to a Refund: No Hidden Fees

Following our Returns Policy means you're entitled to a full refund of the item's price, minus any discounts applied during purchase. For small items, there's a flat return fee of £9, and for medium and large items, it's £29 and £49, respectively. No return fee applies to statutory returns. Shipping costs are not included.

Faulty or Damaged Items? We've Got You!

We take extra care to ensure your items reach you in perfect condition. In case something goes awry, if your item arrives faulty or damaged, we'll collect it and either refund you in full or arrange for a repair or replacement.

Processing Returns: Quick and Simple

Once we receive your returned item, we'll check it within 2 days (or immediately if returned in-store). If all checks out, you'll get a confirmation that your return is accepted. Expect a refund via your original payment method within 2-5 days, or opt for an exchange if available.

Exchanges: Making it Easy for You

Want to exchange an item? No problem! Return the item as usual, indicate your wish to exchange, and specify the replacement. If it's possible, we'll get the new item to you once the return is approved. If not, we'll let you know and provide a refund. You can then choose a new item at your convenience.

Your Statutory Rights: We Respect Them!

Our Returns Policy adds an extra layer to your rights. You have statutory rights, and they're not affected by our policy. You may be entitled to a refund in specific circumstances. To learn more, check the Terms and Conditions you received during purchase or find them online [here].

Questions or need more info? Reach out to us at We're here to help!

Shop is in view mode
View full version of the site
Sklep internetowy