Returns policy

We hope that you enjoy the purchases you make from Nearly New Sofa Co. . However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Nearly New Sofa Co.  under this Returns Policy in accordance with the following terms:

  1. Returns made under this Returns Policy must be made within 14 days of delivery of an item.
  2. Items to be returned must:
    1. Be in same condition. Still have tags attached. Small and medium items wrapped as securely as possible in the original packaging (if the original box has been provided). Large items (for example sofas, wardrobes, tables) does not need to be wrapped for transport however we will appreciate if you do so. 
  3. To start the returns process, you should email us at requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.  

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 

  1. Taking into account any discounts that were applied at the time of purchase.
  2. Minus our return fee of: £9 for SMALL items (for example small lighting, soft furnishings, side tables), collection via DPD or ParcelForce courier. £29 for MEDIUM items (for example coffee tables, armchairs, footstools, dining tables, pair of bedside tables) a collection fee will be charged and the original delivery cost won't be reimbursed. £49.00 for a LARGE items (for example sofas, wardrobes, beds) a collection fee will be charged and the original delivery cost won't be reimbursed. 
    No return fee will apply to returns made outside of this Policy, e.g. returns made in accordance with your statutory rights.
  3. Exclusive of any shipping costs paid.
  4. We take care to make sure our items reach you in perfect condition but in the unlikely event that something isn't quite right with your order, we're here to help. If your items arrives faulty or damaged in any way, we'll collect it and refund you in full or arrange a repair or a replacement. 

Processing Returns

Once we have received an item you wish to return:  

  1. We will check the item you have returned within, wherever possible, 2 days. We may be able to check items returned in-store immediately.
  2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: 
    1. We will let you know that your return has been received and accepted. 
    2. You will receive a refund via your original payment method, usually within 2-5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be given to you.
  3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
    1. We will let you know why your return has not been accepted. 
    2. We may offer a reduced refund (e.g. if an item is returned damaged).


If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then: 

  1. If the requested exchange is possible, we will give the new item to you once the item being returned has been received and the return has been approved.
  2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.

A Customer?s Statutory Rights 

The returns process provided under this Returns Policy is provided in addition to customers? statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.


A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you?re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). 


Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:

  1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: __________.
  2. You can contact us at to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights. 
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